Systems Administrator / Help Desk

Position Details

Date Posted:

February 08, 2021

Location:

Cambridge, MA

Description:

The Role

The Systems Administrator/ Help Desk will play an important role in providing assistance to end-users internally with respect to corporate computing systems. This pertains to but not limited to workstation hardware, premises-based equipment, and cloud-based systems. 

Responsibilities

  • Maintain, support, monitor, and propose actions for sustaining the high availability of the corporate network Staying apprised of current industry knowledge of network and server architecture
  • Partner with external technology service to ensure effective IT operations 
  • Develop and maintain operating procedures for network administration, equipment upgrades, data backups, and other computing operations activities
  • Contribute to computing systems growth planning through the analysis of system bottlenecks and daily systems
  • Manage technology introductions, modifications, and investigations of new technology 
  • Troubleshoot hardware and software issues in a 60+ user macOS and Windows 10 environment
  • Responsible for maintaining technology vendor relationships
  • Maintain and support printers, video conferencing equipment, laptops, PCs and corporate phones 
  • Prepare computer, phone, and network resources for new users in partnership with HR
  • Provide training to others in commercial and custom software 
  • Other duties as assigned

Requirements:

  • Possess a minimum of 5 years directly related experience in: Linux, LAN/WAN networking systems, Cisco protocols and equipment and Windows server administration (MS Exchange Online administration). Knowledge of DNS, WINS, LDAP, NIS, NTP and SSH required. Experience including Microsoft Office, network analysis and optimization preferred
  • BS degree or equivalent with a minimum of 5 years’ experience working with PowerShell or other similar language
  • Being detail oriented; possessing excellent oral and written communication skills; having the ability to read, analyze and interpret technical computing documents; and exhibiting a continued interest in new technology
  • Ability to work and prioritize appropriately in a fast paced
  • Ability to work independently as well as part of a team
  • Highly collaborative with the ability to respond and follow up timely & effectively to inquiries
  • Uses discretion when dealing with confidential data
  • Excellent customer service, and interpersonal skills demonstrated at all levels